We care about your satisfaction and stand behind every piece of jewelry we sell.
If you are not 100% satisfied with your purchase, you may return it to our offices
within 30 days of the shipment date for a full refund or exchange.
Return Procedures:
Request a Return Merchant Authorization Number (RMA#). In order to process a return, you need to obtain a return merchandise authorization number (RMA#).
Please contact our Customer Service department at 1-800-201-3404.
Package Your Return. Include all item(s) & certificate(s) with the original packing materials, including a copy of your receipt.
Make sure to use new shipping boxes, do not reuse the box we send you.
Write the RMA# somewhere visible outside the box. DO NOT Write anything related to jewelry on the box that would reveal its content.
Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
More than $500: Ship your package via US Postal Service Registered Mail™,
insured for the total value of the contents, and request the signature confirmation service.
(FedEx® and UPS® will not insure merchandise over $500.)
Ship It. Please send the package to our shipping and receiving department at:
Return Policy Terms & Conditions
When the item is received, it will be inspected by our quality control department.
Once your return has been accepted in good & satisfactory condition, all refunds will be processed
within five business days and done in the form of the original purchase method.
Bank wires are refunded via company check. Your refund will not include shipping and handling charges.
Items sent to our office without a RMA#, packages received beyond the 30-day return period,
or packages that are improperly packaged, damaged or uninsured will be refused receipt.
All items must be returned in their original condition as unworn, unaltered, undamaged.
Items returned without an attached 25karats security tag will be subject to 15% restocking fee.
Custom and special orders are not returnable.
Loose diamonds must also be accompanied by the original laboratory grading report
or a $150 charge will be assessed to replace the certificate.
We are not responsible for loss or damage while the merchandise is in transit to us.
We do not allow comparison purchasing! Similar items purchased for comparison are not refunded.
Lifetime Service
25karats.com will happily buy back or trade-up any engagement ring and wedding band.
The buy-back and trade-up policy only applies to GIA Certified 25karats diamond engagement rings and loose diamonds.
The item(s) need to be in original, undamaged condition, and accompanied by its original certificate.
Please contact our Customer Service Department for instructions at 1-800-201-3404.
We are also proud to offer free repolishing, prong tightening, rhodium plating and cleaning for the life of your fine jewelry.
