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    Shipping Policy

    FREE Fedex Shipping!


    We provide fast and FREE shipping on all order destinations within the continental United States, regardless of order amount. Your order will be inspected, securely packaged, and shipped by FedEx. Orders can be shipped to your home or an alternate address.

    For your protection, 25karats.com always:
    • Insures and registers all items for their full value.
    • Uses only FedEx services for the fastest and safest delivery of high value packages.
    • Requires that all deliveries must be made to a physical business or home address only.
    • Disallows delivery to PO Box addresses.
    • Requires an adult to sign for the package.

    Free Insured Shipping within USA


    Destination Order Value Carrier Upgrade Shipping (Optional) Shipping Time
    USA $0-$500 FedEx Ground FedEx Overnight $24.95
    FedEx 2-Day $14.95
    5-7 Business days
    after shipment
    $500-$2500 FedEx 2 Day FedEx Overnight $9.95 2 Business days
    after shipment
    $2500 or Above FedEx Overnight n/a Next afternoon
    after shipment
    APO / FPO / DPO
    Address
    $5000 or Less USPS Priority Mail n/a Please see below.
    P.O. Box Address We do not ship to P.O. Box addresses.


    International Shipping


    25karats.com offers shipping and insurance for customers residing outside the United States for a flat fee of $75. International customers will be responsible for any duties, VAT, taxes and surcharges levied/charged by their country. Please check with the local authorities prior to placing your order to confirm tax and duty regulations and charges.
    Notice that we reserve the right to refuse any international order solely based on our discretion.

    Shipping to APO, FPO & DPO Addresses


    Due to APO & FPO orders being processed through the military postal service shipping may take a bit more time to arrive. All 25karats.com shipments are sent through the USPS system, and are drop shipped to a military postal service known as an APO or FPO within 3-5 business days. From that point on, we depend on the military postal service to deliver the package to you in a timely manner. We cannot specify a delivery date. Shipments to any APO/FPO/DPO also cannot be tracked online because of security reasons. APO/FPO customers can however check with their service to find out the exact status of shipment.

    The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) or DPO (Diplomatic Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa, and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field.

    Alternate Shipping Addresses


    25karats.com allows you to place orders and ship it to a destination that is different from your billing address. However, we require that you have that shipping address on file with the credit card company.
    Alternatively, we can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.

    Manufacturing and Order Processing


    The total delivery time is the time we get your order manufactured plus the shipping time.
    Each piece of jewelry we sell is unique as they are hand-crafted to your specs. Please allow us 5-7 business days to get your order ready for shipment. All orders placed before 3pm EST are processed the same business day, otherwise they are processed the following business day.
    Special requests, such as engravings and independant appraisal certificates, may require an additional processing day or two.
    Note that all of the jewelery we sell are proudly manufactured in USA.

    How we ship our jewelry


    Fedex Express© shipments with a jewelry box

    Step 1:
    We ship our jewelry items neatly packaged with highest quality ring, pendant, and earring boxes. Depending on your order, it will arrive with a certificate of authenticity or an appraisal by a GIA gemologist.
    Step 2:
    Jewelry box is placed inside a Fedex Express© Medium box, which is filled with void fillers to prevent any damage during transit.
    Step 3:
    Fedex Express© Medium box is placed inside a Fedex Express© Large box for added security.
    Step 4:
    Shipping label is placed on the box and it's ready to ship!

    Fedex Ground© shipments with a jewelry box


    Step 1:
    We ship our jewelry items neatly packaged with highest quality ring, pendant, and earring boxes. Depending on your order, it will arrive with a certificate of authenticity or an appraisal by a GIA gemologist. We fill the kraft box with void fillers to prevent any damage during transit.
    Step 2:
    Shipping label is placed on the box and it's ready to ship!


    Fedex Express© and Fedex Ground© shipments with a velvet jewelry pouch


    If your order total is under $300,it will be shipped neatly packaged with a beautiful velvet pouch. Depending on your order, it will arrive with a certificate of authenticity or an appraisal by a GIA gemologist. We will use kraft bubble mailers for Fedex Ground© shipments and Fedex Express© envelope for express shipments. Velvet pouch is placed inside a piece of cardboard for added security.

    Need Help ?

    Contact Us
    E-mail: service@25karats.com
    US Toll Free: 1-800-201-3404
    International: 212-671-1204