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Common Questions

General Inquiries Questions

Find answers to your most common questions about general inquiries.

First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" located below the product image, as well as selecting the size of the item you wish to receive. Then, when you have finished making your selections and are ready to complete your order, click on the "checkout" icon. Continue following the easy instructions on completing your order, and select your payment option. Contact our Customer Service by clicking the "live support online" icon or by calling 1-800-201-3404 and we will be happy to assist you with any questions.

Please, first contact our Customer Support Team before resubmitting.

If you believe you may have placed a duplicate order please contact our Customer Service Support Team. We will be happy to assist you.

To cancel an order, please have your order number in hand and contact the Customer Service Support Team as soon as possible.
We cannot change or cancel an order once it has entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to 25karats.com according to our return policy.

At 25karats.com we always offer our customers the best value and the lowest possible price. All our prices are final. However, if you create an account with us and sign up for our newsletter you may receive our seasonal promotions.

Yes. 25Karats.com will ship all over the world at a fixed rate. For full details please refer to our shipping policy page.

25Karats.com offers a 60-day money back guarantee on all jewelry purchases. Refunds do not include shipping charges or re-stocking fees, if applicable. For more detailed information, please refer to our detailed Refund Policy.

Please refer to our return policy.

It takes an average of 5 to 7 business days for us to handcraft, inspect and issue an appraisal for your jewelry. An additional day or two is needed for the delivery. If you would like to expedite your order please call or email our customer service.

You will receive several emails from us after you place an order with us. We will keep you up to date with your order processing, manufacturing and the shipping. You'll be promptly notified if there are any problems or delays.

25karats.com offers you the option to have your order shipped by FedEx Saturday Delivery® Shipping for a fee of $15.00 extra. Shipments arrive next day. All orders are shipped pending credit approval. Please note that orders with Saturday delivery will only be shipped and delivered for Saturday arrival. Offered where Saturday delivery is available.

Yes. Simply indicate the two addresses during the ordering process. For your protection, be certain to contact your credit card issuer to inform them you'll be using a shipping address other than your billing address.

To check the status of your order, simply click on "My Account" at the top of any 25Karats.com page. On this page, go to "My Order History", or type in your order# and email at "Check Order Status" box. Alternatively, you can always contact our Customer Service Representatives who will be pleased to help you. Please have your order number ready, or refer to your order confirmation email.

To track your most recent orders simply click on "My Account" at the top of any 25Karats.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your 25Karats.com order(s).

25karats does not operate retail locations. This allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high quality product at a much better value than your local jewelry store. By the same token, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. That's why we offer free shipping on all our items, a 60-day money-back guarantee, and free ring resizing. We welcome visitors to our New York office. Office visits are by appointment only. Please contact our Customer Service Center at 1-800-201-3404.

Our corporate office and showroom is located in the heart of New York's Diamond District:
25karats LLC
22 West 48th Street
Suite 401
New York, NY 10036
Visits are by appointment only.

The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.

25Karats only collects sales tax on orders that are shipped to New York State

Yes.

Yes. Bank wire customers receive a 1.5% discount off their entire order.

Yes. We currently have G.I.A Graduate Gemologists on staff.

We cannot ship FedEx orders to a P.O. box. We can ship eligible orders to APO, FPO, and DPO addresses through the USPS military postal system. Military-address delivery times and tracking differ from standard domestic shipments; see our Shipping Policy or contact us before ordering.

The carrier may attempt delivery again or hold the package at an eligible staffed location for signature pickup. Follow the instructions in the tracking notice, or contact us before the package is returned to 25karats. For security, insured jewelry shipments cannot be left unattended at a door or mailbox.

Most 25karats jewelry is made to your selected size, metal, finish, and customization options rather than pulled from finished inventory. Manufacturing, setting, engraving, inspection, and documentation generally require 5–7 business days, followed by shipping time. Complex or custom work may take longer; contact us before ordering if you have an event deadline.

Wedding Bands Questions

Find answers to your most common questions about wedding bands.

Comfort fit is a slight rounded edge inside your wedding band. You can find more information about comfort fit in our glossary. Almost all of our wedding bands have comfort fit. Comfort fit doesn’t affect the ring size you need to choose. You don’t need to go up with ring size because the wedding band is comfort fitted.

Yes! We do free engraving for all wedding bands. You can add your engraving text to your order on the item page, and also choose the font style you want. We also have special fonts like Hebrew and Russian, and special character heart symbol. For heart symbol, please contact us after placing the order. Some styles, such as diamond wedding bands with all around stones, cannot be engraved.

A polished finish is smooth, shiny, and reflective. Brushed and satin finishes use fine directional texture to soften reflections, while matte finishes create a more uniformly subdued appearance. Hammered and combination finishes add visible texture or contrast. Finish options vary by design, and surface finishes can change with normal wear over time. We have a variety of finish options for our wedding bands. Please check our finish samples. Each ring style has certain finish options that would go well with the style. If you can’t see the finish choice you want as an option for a specific band, please contact our customer service.

If your wedding band doesn’t fit, you can send it back to us for free resizing up to one size difference first time in 60 days, or you can get an exchange if the size difference is bigger. If you don’t know your finger size, we can mail you a plastic sizer for free in US. If you are in a hurry, we recommend visiting a local jewelry store to find out your finger size. We also have a finger size chart paper, however please be advised that paper charts are not as accurate as a plastic or metal sizer. Another factor you should take into consideration is that if you get your finger sized with a narrow plastic or metal sizer, and if you’d like to purchase a wide band (7mm or up), you should go quarter or half size larger, so the band can pass through your knuckle easily.

We have a ring size conversion chart that shows not only the conversions but also dimensions of all ring sizes.

This is more common a case than you think. If you love gold and only want to wear gold jewelry, we recommend only 18K gold, which has less nickel content. However the best solution is to avoid gold and go for allergy-free metals: platinum and palladium. Both of these are 95% pure precious metal, and they don’t give you any allergic reaction. Another advantage of platinum and palladium is that they don’t require periodical re-rhodiuming like white gold does, as these are naturally white metals.

Possibly. Please bear in mind that unless otherwise specified, all engravings are done inside the ring. However you can request an outside engraving depending on the ring style. If the ring is plain, or has just a little decoration outside, we may be able to engrave the outside of the band. Please contact our customer service.

All wedding bands manufactured by 25karats.com are made of solid precious metal. We do not carry hollow products. Approximate gram weights are listed for each item on the item page to give you an idea about the weight of the final ring too.

Yes. We can do any customization to our band stones. Depending on the size and shape of the stone, you can request black diamonds or your favorite gem stone be set on the ring instead of white diamonds. For a price quote, please contact our customer service.

Yes! Almost all rings that are available in platinum or palladium, can be finished as two-tone combined with yellow gold. For a price quote for the custom ring, please contact our customer service.

Yes. On the wedding band set item page, there is a tab that reads "single ring" right under the product description. If you click that, you will see the link to the single-ring page. Alternatively, you can search for the same product number without the "HH-" at the beginning.
If there is no single item shown on the page, please contact customer service. We will help you place your order.

Wedding bands come in various widths, ring sizes, and thicknesses. Each precious metal, such as 14K gold, 18K gold, and platinum, has its own unique density. For instance, platinum is heavier than gold for the same ring size. These factors can cause slight variations in the final weight.

The gram weights provided on our website are estimates and may vary by +/- 1 to 3 grams due to the custom nature of each ring.

Our commitment to precision and transparency sets us apart. As a factory-direct supplier, we offer weight estimates that our competitors simply can’t match.

Band width is a matter of comfort, proportion, and style. Narrower bands feel lighter and pair easily with engagement rings, while wider bands have more visual presence and may feel tighter in the same measured size. Try widths similar to the ring you are considering; bands around 7 mm or wider may require a slightly larger size for comfort.

Choose a metal based on color, weight, durability, maintenance, sensitivity, and budget. Platinum is dense and naturally white. Yellow and rose gold provide warm color, while white gold has a bright white appearance that may require periodic rhodium plating. 14K gold generally offers greater resistance to everyday wear; 18K contains more pure gold. Contact us if you need help comparing options for a particular design.

Wedding bands manufactured by 25karats are made from solid precious-metal alloy rather than hollow, gold-filled, or gold-plated construction. White gold may receive a surface layer of rhodium to create and maintain its bright white finish. The product page identifies the selected metal and lists an estimated finished weight.

Popular engravings include names, initials, a wedding date, coordinates, or a short personal message. Available characters, fonts, placement, and length depend on the band’s width and design. Enter the engraving on the product page or contact us before ordering for another language, a heart symbol, or an outside engraving request.

Ring Sizing Questions

Find answers to your most common questions about ring sizing.

If your 25karats.com ring does not fit, we will resize it free of charge up to one size difference. Resizing will take approximately 2-5 business days, excluding the shipping time. 25karats does not provide shipping cost for resizing a ring.

25karats offers ring sizes from size 4 to 15 with full, half, and quarter sizes to ensure you find the perfect fit. You can also request a design smaller than size 4 or bigger than size 15 by contacting us via email or phone at 800-201-3404.

Don’t worry, contact us with your order number within 60 days of purchase to request one complimentary resizing. Resizing typically takes 3–5 business days, depending on the ring’s design and the adjustment required.

The average ring size for women is between size 5 and 7.

The average ring size for men is between size 8 and 10.

To resize your ring to the perfect fit, our jewelers employ various techniques depending on the ring's design. They may add or remove a small strip of metal from the back of the band and solder it back together seamlessly. They may use a ring reducer, which involves placing the ring in a specialized tool and gently pressing a lever to compress the metal and make the ring smaller, or they may use a mandrel method, which involves moving the ring further down the mandrel and gently tapping it with a rawhide mallet.

A properly fitted wedding band should slide over the knuckle with gentle resistance, sit comfortably without pinching, and require a slight pull or twist to remove. It should not spin constantly or leave a deep indentation. Because temperature, activity, and time of day can change finger size, test the fit more than once before ordering.

Many plain gold and platinum bands can be resized, but the available adjustment depends on the design. Eternity bands, rings with stones or patterns around the full circumference, tension settings, and some multi-metal or highly detailed styles may have limited resizing options or may need to be remade. Contact us with the product number before ordering if future resizing is important to you.

Jewelry Buying Guide Questions

Find answers to your most common questions about jewelry buying guide.

We ship our diamonds by carriers like FedEx. As a result, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured.

Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate. Please refer to the Return Policy for further details.

If your delivery is over $1250 we require a signature for delivery regardless of any waivers you have from FedEx. If your delivery is under $1250 and shipped FedEx 2Day or FedEx Priority Overnight, FedEx may require a signature. These requirements are for your protection. If you would like to arrange delivery to a FedEx location call one of our customer service agents at 1-800-201-3404. Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to contact one of our customer service representatives for any special requests.

We fully insure each order until it reaches its destination. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all 25Karats.com orders, regardless of any signature waivers you may have with FedEx.

Every 25karats jewelry item includes a lifetime warranty against confirmed manufacturing defects in materials, structure, or the original setting work. We also offer complimentary cleaning, polishing, prong maintenance, and rhodium-plating refresh services. Normal wear, accidental damage, loss, theft, lost stones, and unauthorized third-party alterations are not covered. Review our Lifetime Warranty for inspection requirements and complete terms.

Wedding Rings Questions

Find answers to your most common questions about wedding rings.

You can request a complimentary ring sizer from 25karats, which is a set of plastic rings in various sizes, we can mail it to you the next day, and you can measure your finger size from the comfort of your home. Alternatively, you can measure your finger at home using a measuring tape or a piece of string. Wrap the tape or string around the base of your finger where the ring will sit, and make a note of the circumference. Then, compare the measurement to our ring size chart, which correlates the circumference to a specific ring size. Keep in mind that different fingers may have slightly different sizes, so it's best to measure the finger you plan to wear the ring on. Additionally, you can visit a local jeweler and have them measure your finger using a ring sizer.

When considering how much money to spend on a wedding band, it's essential to take into account the average cost range, which typically falls between $750 and $2,000. Weddings involve numerous expenses, and it's crucial to strike a balance between the desire for a beautiful symbol of love and the financial reality. 25karats aims to offer a variety of wedding bands at different price points, providing options that cater to different budgets without compromising on quality or style.

The wedding bands are typically purchased by both partners. However, in modern times, the decision on who pays for the wedding rings can vary depending on the couple's preferences and financial situation. Some couples may choose to split the cost of the rings equally, while others may allocate the expense according to their individual financial abilities. Ultimately, it is a personal decision that both partners should discuss and agree upon.

In many Western cultures, including the United States, the tradition is to wear a wedding ring on the left hand's ring finger. This finger is often referred to as the "ring finger" because it is believed to have a vein called the "vena amoris" or "vein of love," that is directly connected to the heart.

Wedding bands symbolize the eternal bond and commitment between two individuals who have chosen to unite in marriage. The absence of a beginning or end in a circular shape represents the timeless and continuous love shared between spouses. Wedding bands are not just beautiful pieces of jewelry; they hold deep sentimental value and serve as a daily reminder of the sacred union and lifelong partnership entered into by the couple.

You need to consider several factors. Firstly, set a budget that you're comfortable with, keeping in mind your overall wedding expenses. Next, consider your style and preference, whether you lean towards classic, modern, vintage, or unique designs. Explore different metals such as gold, platinum, or silver, and decide on the desired width and profile of the band. If you're considering gemstones, research options like diamonds or colored stones, and consider their quality and significance. It's crucial to ensure the ring's fit and comfort by trying on various sizes and widths. Choose a wedding ring that not only represents your style but also symbolizes your enduring love and commitment.

Customs regarding which hand to wear a wedding ring can vary across different cultures and religions. For example, in some countries, such as Germany and Russia, the wedding ring is traditionally worn on the right hand. Ultimately, the decision of which hand to wear a wedding ring is a personal and cultural choice. It is important for individuals to consider their own customs, preferences, and cultural background when deciding on the appropriate hand for their wedding ring.

Clean your wedding rings in a bowl of warm, sudsy water with a bit of any mild dish soap. Brush the band and underneath the stones with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water. Do not clean your jewelry over the sink to prevent it from falling down the drain. Pat your jewelry dry with a soft, lint-free cloth.

Lab Grown Diamonds Questions

Find answers to your most common questions about lab grown diamonds.

Yes, lab grown diamonds are 100% real diamonds. They have the exact same chemical composition (pure carbon), crystal structure, and physical properties as mined diamonds. The only difference is their origin—one is created in a lab, the other formed naturally underground.

Lab grown diamonds are created using two advanced methods. High Pressure-High Temperature
(HPHT) replicates the extreme heat and pressure that form diamonds deep within the Earth,
while Chemical Vapor Deposition (CVD) builds the diamond layer by layer from carbon-rich gas
in a vacuum chamber. Both start from a thin diamond seed and grow a genuine diamond in a
matter of weeks.

No, jewelers cannot tell the difference with the naked eye or standard gemological tools. Lab grown and mined diamonds are visually and chemically identical. Only specialized equipment can detect minor trace elements that identify a diamond's origin, which is why certification is important.

Lab grown diamonds typically cost 40–60% less than comparable mined diamonds of the same size, cut, color, and clarity. This means you can either save significantly or invest in a larger, higher-quality diamond for the same budget.

Yes, all our lab grown diamonds 0.25 carats and larger come with independent certification from reputable gemological laboratories like IGI (International Gemological Institute) or GIA (Gemological Institute of America). Each diamond is graded for the 4Cs—cut, color, clarity, and carat weight—and includes a laser inscription on the girdle with its certification number.

No, lab grown diamonds are just as durable as mined diamonds. With a hardness rating of 10 on the Mohs scale, they're the hardest natural material on Earth. Your lab grown diamond will maintain its brilliance and sparkle for a lifetime with proper care.

Yes, lab grown diamonds have a significantly smaller environmental footprint than mined diamonds. They require less land disruption, use less water, and produce fewer carbon emissions. Choosing a lab grown diamond is an eco-conscious decision that doesn't compromise on quality or beauty.

Lab grown diamonds are real diamonds, while moissanite and cubic zirconia are diamond simulants—different materials designed to look like diamonds. Simulants have different chemical compositions, hardness levels, and optical properties. Lab grown diamonds have the same durability, brilliance, and value as mined diamonds, while simulants do not.

Absolutely. Lab grown diamonds can be insured just like mined diamonds. Your certification documents provide all the information needed for insurance coverage. Many insurance companies offer the same policies for lab grown diamonds as they do for mined diamonds.

No diamond resells at retail price - natural or lab grown - so no diamond is a true
investment. But dollars-at-risk is what really matters, and lab grown wins there: paying
40-60% less up front means far less money on the line. The value of a lab grown diamond is
captured on day one, in a bigger, better stone for your budget - not years later at resale.

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