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Your Questions, Our Priority - We're Here to Shine

At 25karats.com, we make every effort to ensure your shopping experience sparkles with comfort and joy.If you have any questions about a product or our policies, need guidance in finding that perfect gem, or would simply like to give us some feedback about how we're doing, please feel free to contact us. Your satisfaction is the most precious jewel in our collection.

Office / Showroom

Diamond District
22 West 48th St. Suite 401
New York, NY 10036

Hours:
Monday to Friday
9:30am to 6:30pm (EST)
(By appointment only)

Call or SMS

(212) 671-1204
(800) 201-3404

We will be happy to assist you on the phone during our business hours.

Email

service@25karats.com

We will respond within an hour during regular business days and on Saturdays.

Send Us a Message

Require assistance? Drop us a line and we'll make sure you're taken care of.