At 25karats.com, we make every effort to ensure a comfortable and enjoyable shopping experience. If you have any questions about a product or our policies, or would simply like to give us some feedback about how we're doing, please feel free to contact us.
Call
1 800-201-3404
Phone Hours:
7 Days - 9:30am to 11:00pm (EST)
service@25karats.com
We will respond within an hour during regular business days and on Saturdays.
Live Chat
Dedicated chat operators are available to assist you.
Diamond District
64 West 48th St. Suite 1002
New York, NY 10036
Monday to Friday
9:30am to 6:30pm (EST)
(by appointment only)
