At 25karats.com, we make every effort to ensure a comfortable and enjoyable shopping experience. If you have any questions about a product or our policies, or would simply like to give us some feedback about how we're doing, please feel free to contact us.
Call or SMS
1 212-671-1204
1 800-201-3404
Phone Hours:
7 Days - 9:30am to 10:00pm (EST)
service@25karats.com
We will respond within an hour during regular business days and on Saturdays.
Live Chat
Dedicated chat operators are available to assist you.
Diamond District
22 West 48th St. Suite 401
New York, NY 10036
Monday to Friday
9:30am to 6:30pm (EST)
(by appointment only)
