We shopped extensively for my wedding band, wanting a novel Celtic design. We found more options a best value with 25Karats. Though apprehensive about ordering precious jewelry online, we have it a try. We were rewarded, when a problem arouse, though it was 25Karats that notified us of a problem. They called me and told me that the ring manufactured was being rejected, and a new ring was to be made. This resulted in a slight 4 day delay. During this period they kept me informed via email. When curiosity ame on the 4th day, I called, and they said that they we just shipping the ring. They told me how to receive it and also followed up with an email and tracking. When it aririved, we signed for it and was impressed it was boxed, sealed with tape, with an inner box with the ring in another box, glued to the outer box, and the ring in a crush proof box, with the ring paper rapped and tagged with a seal for acceptance by us, or set for return. We were so pleased with the ring, the service and 25 Karats in general. We WILL use them again, and recommend them whenever able.