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Customer Service

Pricing Policy

Our Promise: Exceptional Jewelry, Exceptionally Priced

Key Points: All prices are in U.S. dollars. If we permanently lower a price within 30 days of your purchase, you can request a refund for the difference. We reserve the right to correct pricing errors.

Our Commitment to Accurate Pricing

At 25karats.com, we make every effort to ensure that all pricing information on our website is accurate and error-free. However, despite our best efforts, occasional pricing errors may occur due to human oversight, technical issues, or other factors.

If we discover a pricing error, we reserve the right to correct it promptly. We apologize for any inconvenience this may cause. Please note that:

  • All prices listed on our website are in U.S. dollars
  • Interim markdowns may have been taken
  • The original price may not have resulted in actual sales
Important: We reserve the right to hold and/or not process any order containing information that is incomplete, incorrect, suspicious, cannot be verified, or is fraudulent.

Price Adjustments

If 25karats.com makes a permanent price reduction on an item you've purchased, you may request a refund of the difference within 30 days of your original order date.

How to Request a Price Adjustment

  1. Contact our customer service team at 1-800-201-3404 or email service@25karats.com
  2. Provide your order number and the item that has been reduced in price
  3. Our team will verify the price change and process your refund
Please Note: Promotional sale prices, limited-time offers, and seasonal discounts are not considered permanent price changes and are not eligible for adjustment refunds.

Market Fluctuations

The jewelry industry is subject to market fluctuations, particularly for precious metals and gemstones. Due to these natural market changes:

  • 25karats.com reserves the right to update product prices without prior notice
  • We typically adjust our pricing several times throughout the year to reflect current market conditions
  • Price changes are often influenced by fluctuations in precious metal and diamond markets
Gemstone Pricing

Diamond and gemstone prices may fluctuate based on global market conditions, rarity, and demand.

Precious Metal Pricing

Gold, silver, and platinum prices change regularly based on global commodity markets.

Order Verification

To protect both our customers and our business, we follow strict verification procedures for all orders. In some cases, we may need to contact you to verify your order details before processing.

We reserve the right to hold or decline processing any order that:

  • Contains incomplete or incorrect information
  • Appears suspicious or cannot be verified
  • Shows signs of potentially fraudulent activity
  • Fails to meet our security verification standards

These measures help us ensure the security of our transactions and protect our customers from unauthorized purchases.

Last Updated: April 17, 2025