Customer Testimonials
Real Stories, Countless Sparkling Moments
At 25karats, customer satisfaction is our number one priority. We want to provide you with the best service possible. Would you consider posting a review of us online? In addition to providing feedback, online reviews can help other customers learn about who we are and about the products we offer. They are also a great way to give referrals to your family & friends.
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Recent Customer Photos
Customer Remarks We Received
My husband and I were both amazed by the results of my order. Both rings were perfect-the design was great, the fit was perfect, and the ordering process was really easy. Overall, the service was great, and highly recommended!
I had ordered my wedding band for(men), it was done beautifully and meticulously. it was delivered on time as promised by the jeweler. Thank you
absolutely fabulous experience from start to finish, employees are awesome, rings are beyond beautiful... I'll definitely purchase again from this company...
I am absolutely thrilled with my ring! This is a gift for our 50th anniversary in August, so I don’t get to wear it until then. But it is incredibly beautiful. Kudos to the craftsmen/women who made this eye-catching piece of jewelry, and to the customer service people who made the ordering process so easy.
Purchased Fine Grooved Fancy Designer Wedding Ring Matching Set as a replacement for old rings. Had old rings and finger sizes measured at local jewelry store to get exact sizes before I placed the order and they fit perfectly. Very pleased with this purchase and customer service as well that followed up on the order to make sure that the order was correct that was placed online before the actual order was placed into production.
Our order came as promised and our Rings fit!:)) They are not engraved which is sad. There was (is) no time to send back to get engraved now . Wedding is March 22.
Maybe later we can. Thank you much
Kelly
The service is excellent. The jewelry is absolutely beautiful. I am so happy with my purchases. I highly recommend 25Karats.
R.M
My ring arrived yesterday afternoon and fortunately, I was home at the time. There was about 24 hours turn-around time which was amazing. It was packed very well. I was somewhat nervous to open - never having made such a large jewelry purchase online. The diamond is stunning and looks great in the setting. The fit is good too. It will take some getting used to it as it's very different from my original wedding band that I've been wearing 45 years! Your website was extremely helpful and I learned a lot in the whole process. I liked being able to pick out the exact diamond I wanted, even though my first choice was no longer available. About 10 years ago I was in New York City and walked through the diamond district - very unique area - so I was a little familiar with your location. I had never seen so much diamond jewelry in one place!
Thank you for your good service!
Sincerely,
Cindy W.
The ring looks and fits great!
We are very satisfied my fiancé is very happy and love it thank you!
I was expecting an eternal Claddagh ring, It was not apparent in the photos that this ring is clearly broken into different segments.
The wedding bands are spectacular, but sadly both purchased were too small. We used a standard ring sizing set to determine the sizes requested. Can you provide guidance to ensure the resizing will be correct? And the procedure to return the wedding bands for resizing.
Thanks,
Charles Princell
Completely shocked and surprised at how much more beautiful this ring is compared to the on line photo. 5 stars is not enough to describe how happy I am with this product. Exquisite workmanship!!!
I recently bought a heart pendant. (I was going to take a picture of it, but my camera wouldn’t work). On the heart pendant are 27 diamonds. It’s absolutely beautiful!! The diamonds sparkle and dance with the light.
I also bought an adjustable chain, so I can change the length and wear the necklace at different lengths. Pretty nice. I’m so glad I bought the pendant and chain. I plan on wearing it every day.
Semra, who helped me, is very kind, knowledgeable and helpful. Semra, you are wonderful. Thank you for all your help!! And thank you 25Karats.
I bought the wedding bands as a wedding present for my best friend. I had the rings shipped to my friend in California and was a bit nervous about the process. Customer service was impeccable and they answered all my questions. My friend received the rings and said they are beautiful and high quality.
Thank you 25karats!
We are so happy with the ring and the service you provided. All of our questions were promptly addressed, a custom ring was considered and quoted and we elected for the color customization of one of your wedding bands with rose and white gold. It turned out fantastic, and was promptly shipped, well communicated.
Thank you very much!
It was a pleasure purchasing a present from 25Karats. Service was excellent, all my questions were answered promptly and the staff was extremely helpful. The quality of the ring was top notch. I originally provided the wrong size ring and without any hesitation they took the ring back and within 2-3 days shipped the ring in the correct size. I was very pleased with 25Karats and highly recommend your next engagement/wedding ring purchase with this excellent company!
I received my ring today and I can't tell you how excited and pleased I am with it! I have been looking for one like this for 7 years! I wanted something that made a statement (without having to wear a diamond with it) but kept with my style. You fulfilled my dreams with this band. My husband and I are getting ready to celebrate our 30th wedding anniversary in a few months, so this was my splurge for it courtesy of my husband. Again thank-you so much for making such a beautiful ring!
Best Regards,
Georgette