Customer Testimonials
Real Stories, Countless Sparkling Moments
At 25karats, customer satisfaction is our number one priority. We want to provide you with the best service possible. Would you consider posting a review of us online? In addition to providing feedback, online reviews can help other customers learn about who we are and about the products we offer. They are also a great way to give referrals to your family & friends.
Please take a minute to leave a comment for us here on 25karats.com, we would really appreciate it.
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Customer Remarks We Received
Looking for a wedding band for my fiance was proving more difficult than expected until I found 25karats. My fiance wanted a simple wedding band without high polish. Seemed easy enough, except that every place we looked at charged 2-3x more than 25 karats and did not have a band width that we liked. Not only were we able to find a basic wedding band (flat comfort fit) at a good price, we were able to customize it with width and finish. You allowed to create the perfect wedding band. With free engraving! Which looks wonderful and my finace won't see it until wedding day.
Atilla was really nice to work with and answered my questions about the engraving. I highly recommend 25karats for anyone looking for gold wedding bands. The ring, price, and customer service were all beyond expectations. Thank you!
Rachael A.
CA
Thank you, Atilla, for being so helpful! We received the rings and they are perfect. You made this so much easier, we appreciate that. We will recommend 25karats to our friends with no hesitation.
Sincerely,
Amy & John
Ok here goes: I finally placed my order and received my Celtic wedding band! Ring is beautiful and solid. Pretty heavy, just the way I wanted it. And pictures on the site were truly representative of the ring I received. I was torn between this one and a handmade braid ring, but now that I got my ring and happy with it, I'm thinking of ordering the other ring as well. So I can wear them at different occasions. Neat! I'm as happy about the product as about the website. 25karats.com is run by professionals, in both IT and jewelry departments. 5 stars!
Malcolm
CA
The hubs and I are planning to renew our wedding vows for our 20th anniversary. We also decided to get new wedding bands that reflect this milestone in our lives. We ordered the Rolex Style Bestseller Wedding Ring Set, which arrived today! The rings are beautiful and solid, which is symbolic of our marriage! I would definitely order from 25karats again!
D.M.
It was a pleasure working with the 25Karats team! i made some changes to an existing style they had and was 100% pleased with the way everything turned out. the service was excellent and they were very knowledgeable and professional. i will def be coming back and bringing friends.
J.V.
Just wanted you to know I received the rings and I couldn't be happier. They are absolutely beautiful. Thank you so much for the great service you provided and of course the beautiful rings. I have been telling everyone about your website and about the wonderful service through out the entire order. (Everyone except my husband because this is a surprise.) Again thank you so much for everything.
M.K.
This review is about the website. I haven't placed an order yet but the user interface of the site is terrific. Really user friendly and easy to navigate. It gives so many options to filter your searches and categories are neatly defined. I checked so many online jeweler web pages and most of them are total chaos. I actually ENJOY browsing your designs and creating designs by choosing variations. It's mind blowing to think of all the possible combinations. Great job on web site! I'm close to finalizing my order so soon enough you will get another review from me, but this time about your products.
Malcolm
CA
I ordered this ring as a replacement for husband for our 30th wedding Anniversary. I received the ring in a timely fashion it is a beautiful ring looks very similar to his original ring just not as wide. I would definitely order from this site again. Thank you
K.M.
CO
Thank you! It was a pleasure to work with you. We received the rings. They are just what we wanted. Thanks for updating us at every step and helping us with shipping arrangements. You guys are the most friendly company I've ever worked with. We will recommend you to everyone who is looking for rings!
T. & W.
DE
Rings arrived. They are gorgeous. My ring fits perfectly, but Jeff's ring is a bit tight. I'll call you to get a return number shortly for that. Just wanted to thank you for your efforts and help with this order. We really appreciate it.
Best,
Julie
Just wanted to let you know that the gold wedding band ring that I ordered was received and it is beautiful! Even better than expected. The quality and workmanship is outstanding. I surprised my husband (of 45 years) with this beautiful ring and he was so touched by the ring and the engraving inside! Thank you again for working with me and staying on top of my order. I will and have already recommended 25karats.com to my family and friends. Wishing you and your company continued success.
Sincerely,
C.G.
We started talking with 25karats staff over a month ago. They have been very helpful and answered all our questions patiently. My fiancee had already picked her favorite engagement ring for upgrade, but we wanted to see the wedding bands before making our final decision. We decided not to postpone our NY visit plans anymore and also visit 25karats store while we are there. All jewelry experts were very friendly, we really felt comfortable and at home. We saw many rings and decided on one set we particularly liked. They finished the rings in couple of days, before we could even finish seeing the city! Her new engagement ring is especially gorgeous. And prices are unbeatable. 5 stars!
John
CA
I had a design in mind that I couldn't find anywhere. Not even anything closer. While checking my options getting it custom made, I found 25karats. Their custom jobs had some impressive reviews so I decided to contact them and ask questions. Product design department helped me a lot with details of production process. I got a price quote quickly. In a few days they had the first cad design. It was spot-on! I gave ok to the order right away. And all production took just about 2 more weeks, which is insane when you consider most stores ask for 5-8 weeks for anything like that. I got my dream ring for half the money I was expecting to spend. I can vouch for these guys; they know jewelry business. Highly recommended.
Linda
PA
Always the best place to purchase high-end jewelry! I bought an engagement ring and a wedding ring set from 25Karats.com before. Consistently great quality and courteous customer service. My last purchase was no exception. I got an elegant stud earring set for my lovely wife, and she loves it. We always recommend 25Karats.com to our friends. We are loyal customers!
Sam D.
NJ
We had a most wonderful experience with 25 Karats. We placed our order around two weeks ago. A bit scary to part with such a high sum for an online order, but we read so many good things about 25 Karats everywhere. As soon as we placed the order, someone from 25 Karats called us to confirm all details, from size to color of the rings! It was really reassuring. They told us it will take about 5 days to make the ring. and that's exactly how long it took before we got a tracking number in our email. Every step of the process was efficient and smooth. And we are impressed with the jewelry quality. Of course we were expecting very nice rings for the money we spent, but they are beyond our expectations! Truly gorgeous. We will be back and will definitely recommend 25 Karats to all our friends!
Vanessa & John
CA
Perfect! We are so happy with our ring set! Great quality for a fraction of store price. What else would you ask for? 25Karats is our new jewelry location.
Sue & Jerry
TX
I was a bit apprehensive, thinking about ordering a wedding band online, but I found a ring that I really liked, for my husband, for our 20th anniversary. I spoke, the first time, to Atilla and he was very helpful and considerate and made suggestions that helped me make a decision to buy. I decided to wait and think about the cost and if I wanted this particular ring. I made the decision and called the 2nd time and spoke with Nevy. He, too, was very helpful and assured me that the ring would be of highest quality. I have taken the word of two, apparent gentlemen who knew what they were talking about - and ordered. I have just received word my ring is on it's way and I awaite its arrival for final confirmation of it's quality.
I had a wonderful experience at 25 Karats, due primarily to Atilla and Nevy, both who worked with me, answered all my questions and assured me the ring I have ordered for my husband, for our 20th wedding anniversary will fit, and will let him know he's loved. I have not, yet, received the ring so the next test will be what I find when I open the box - and the final test will be when I present it to him on 3-29. Thank both gentlemen for their help and understanding.
I have nothing but positive things to say about 25karats. What a lovely ring! As soon as I opened the package it made me smile like a kid :D And such an easy transaction for a big purchase like that. 25karats called me to confirm my order details right away. They patiently answered my questions and gave me an EDOA, which was quite accurate. And when the package shipped out, I got an email with tracking. When you purchase a jewelry piece online small details like that make all the difference. I recommend 25karats to everybody!
Susan
MS
My experience in making a purchase has been fantastic. I hope that the product turns out to be just as great as the customer service that Nevy provided me with!
Mike D.