Customer Testimonials
Real Stories, Countless Sparkling Moments
At 25karats, customer satisfaction is our number one priority. We want to provide you with the best service possible. Would you consider posting a review of us online? In addition to providing feedback, online reviews can help other customers learn about who we are and about the products we offer. They are also a great way to give referrals to your family & friends.
Please take a minute to leave a comment for us here on 25karats.com, we would really appreciate it.
Recent Customer Photos
Customer Remarks We Received
We were in a rush to get our wedding bands and our good friend recommended 25karats.com to us. Since we live in NJ, we decided to go to their showroom in Manhattan. Everybody was so friendly and helpful, and they assured us that everything can be finished on time, that we are not too late. Still skeptical, we placed our order. We were worried because the rings we chose were fancy designer bands. Three days later we got a call! We picked up our rings the same day and they are gorgeous! We had our rings in hand even a week and a half before our wedding ceremony, and for a great bargain price, too. We can't thank enough to 25karats.com and their wonderful staff.
Silvia & John
NJ
I was really impressed by your company. From the joy of finding a coupon code which worked and helped out quite a bit toward our wedding expenses, to getting a call in person to verify all the details of the ring, to receiving a call to verify delivery, to the (very nice) ring box being packed in a 25 karats jewelry box, which was packed in one Fed X box, which was then packed in another Fed X box for triple security,to arriving a day early, to the certificate of authenticity, to finally seeing the ring and engraving which both were way way way more beautiful than the photo online... out of the scores of companies I have been dealing with in preparation for our wedding, 25 karats gets the highest marks for price, customer service, quality and customer satisfaction.
Thank you
H.V.
CA
I wanted to let you know I received my ring and it's just perfect! I love how the diamond is set and how it sparkles. The appraisal and box are very pretty as well. Since I found you through friend recommendation, I'll surely spread the word about your company and send you some customers soon :) Thank you for awesome service and product!
Best,
John T.
NJ
Seeing is believing! 25karats.com manufactured this customized engagement ring for me from just an idea and couple of sample images, and final ring I received is what I always have had in mind! From diamonds to setting, there is not one thing out of place. To be honest, I wasn't expecting such a good job even after seeing the CAD images they sent me. But 25karats truly delivered. And I really could feel that I was working with professionals who know this stuff. Highly recommended!
Janie F.
SC
We are so pleased with my fiance's wedding band! The ring is absolutely beautiful. 25karats Customer Service is the best. When we first received the ring, it felt a little tight. We returned it to have it resized. 25karats completed the resizing and returned it to us within a few days. The ring now fits pefectly and looks the same as when we originally received it. We are very impressed with the quality and good customer service 25karats provides. Thank you again!
S.S.
WA
25karats, I just got my ring today and I wanted to let you know I'm very happy with the quality of the ring! It's a beautiful band with sparkling diamonds and it matches my engagement ring perfectly. Thank you for helping me with pictures and all your patience during the ordering process. I'll send more work your way since all my friends are pleased with the ring too.
Best,
Heather F.
MO
Hi just got my ring back today after resizing and wanted to let you know what a great job your company did as well as having such great customer service.
Not sure of when, but I’ll be back because it’s been such a pleasure of doing business with you.
Clyde D.
LA
I received my order on Friday, just on time. Just wanted to let you know the new setting is stunning, it shows my diamond so much better. Thanks for everything. The entire transaction was "painless". I would use your service again, and recommed you to my friends. Thanks again.
Jacqueline A., a satisfied customer!
I just received my ring and wanted to let you know I am very very pleased with it. Thank you.
Joyce
NJ
That was super fast! Thank you for making it happen! I know it was such a tight time frame but you really delivered what you promised, and boy the rings are perfect! Thank you very much for all your time and effort on this order. We will definitely be back and next time we will place our order in a timely manner :)
Jason W.
RI
We received our handmade wedding rings yesterday and they are gorgeous. They fit perfectly too. Thank you for sending us a plastic sizer. All your assistance with this order is greatly appreciated. We will recommend you guys to all our friends!
Fred D.
MT
Beautiful earrings! You made my day! They are even more beautiful than expected, they are priceless! Thank you for your help with choosing the right grade and size diamond for my budget and the neat appraisal. I really feel they are worth every penny. I'm a happy customer and I'll be back :)
Linda R.
AZ
Good morning 25Karats.com - I wanted to thank you for your great website, service, and products. I was searching for something special and found an amazing selection on your site. My order arrived yesterday just a few days after purchase. The ring for my future husband is so beautiful, and it fits him perfectly.
I cannot thank you enough for a great selection, great customer service, and great prices. I was able to get a quality ring at an affordable price. I will recommend your site to everyone I know. I will be back for a future purchase.
Sincerely,
Lisa
CA
I finally got the rings today and I couldn't wait to get the chance to send this and let you know the engagement ring is PERFECT...YAY!!! I'm ecstatic and appreciate all your patience and whatever work you had to do to to make this just right for me! It 'feels' much better without the sizing balls and fits just right, 'lowering' the center stone just that little bit made the height just right and it's also perfectly centered! Everything is good to go and I'm so happy Nevy, thank you so very much! I'm just so happy to wear my rings and this couldn't be a more perfect wedding set for 'me' now. I will forever be grateful to you and whoever you work with, for you have exceeded my expectations with customer service. I must proudly say that this has been the best company I've dealt with. You've shown me patience, honesty, loyalty and just all around fantastic service and it is more appreciated than you will ever know. I trust you with all my jewelry needs, so thanks again for now!!! ....
~Dana, FL
Amazing!
We are so pleased with our wedding bands. Everything about 25karats was great. The choices, the service, the prices, the delivery. Fantastic. Our rings are gorgeous. Thank you!
Debra C.
Las Vegas, NV
Gorgeous ring, quality exceeds price!!
Thank you 25karats,
Monique G.
El Centro, CA
Great service and quality! 5-star jeweler! I'm truly happy with my purchase and can recommend 25karats.com to everybody. They will help you, give you recommendations, and bend over backwards to make you happy. First class in every sense!
Roger G.
FL
Just wanted to let you know the rings arrived safe and sound. They are wonderful! Thank you very much for everything. I'll be back for my Mother's Day gift. I sure can use some more recommendations from you guys :)
Best,
Charles T.
MD
25karats.com has the best palladium selection! I was looking for a specific ring type for 6 months and I found not one but two rings with that look, both available in palladium! It was hard to choose but after I decided I placed my order and received it in a week. Price was very very reasonable for palladium rings, too. All my friends love my new ring and they praise the handwork a lot. I'm very happy and can recommend 25karats.com to everybody.
Alex C.
MA
I visited 25karats.com showroom to check some engagement rings. The friendly staff answered my questions and gave me some great advice. It's much easier to decide when professional people help you. I picked up the ring a week later, just as promised. It's a halo design with a modest center diamond. I'm very happy with the final ring and the whole experience in general.
Anthony W.
NY