Customer Testimonials

My shopping experience from beginning to end was phenomenal. When I had questions about a ring, Semra was quick to answer and very friendly, knowledgeable and helpful. Communication after purchase was great and the ring arrived carefully and thoroughly boxed. It is a beautiful quality piece of jewelry! I will certainly be a returning customer. Thank you!

I ordered a ring for my birthday. When I got here, (arrived on time). I was so excited to see it, it is BEAUTIFUL. I was very surprised by the way the company (25karats) handles my order. I actually spoke with a real live human, she was very nice and made sure I was happy with the experience. This company is awesome, and yes I already have another ring picked out, and am looking forward to getting another ring from them.
Thank you 25karats for a wonderful experience and a very beautiful ring
C. PACHECO!
Have a wonderful safe and healthy day

I was leery about ordering rings online but I couldn't have had a better experience. Semra was unbelievable with her patience and expertise. I was on the phone for an hour the first time we spoke and she was so helpful in making suggestions. We spoke multiple other times and she addressed my concerns with the width of the ring. She even took pictures of different widths on her finger and sent it to me to compare. She also photo shopped pictures of some ideas i had of making a two color ring tricolor. They came out beautiful, just what we wanted. I can't recommend her enough. Their prices and selection were also so much better than any local store I went to. The wooden boxes they came in were a beautiful touch. Don't look any further if you want beautiful rings with excellent customer service.
Luann H.
MD

We just received our beautiful matching ,handmade wedding bands and we can’t thank Semra enough for all of her hard work and dedication to ensure that our rings were gorgeous!!! We absolutely love our rings and value our new friendship that we developed with Semra!!! Our rings are not only beautiful, but the high quality of workmanship is outstanding!! 25 Karats is an extremely reputable site/company who truly stands behind their high quality reputation! Semra is an extremely dedicated employee who strives for excellence so that her customers will cherish their rings fora lifetime!!! She is most definitely a great asset to 25Karats , as well as well all of their customers who are very fortunate to work with her!!! Thanks so much Semra and 25Karats!!!!!

V.S.
CA

We can’t thank Semra and 25Karats enough for our beautiful matching, handmade wedding bands!! She worked so hard to ensure that our rings were high quality and gorgeous rings that we could cherish as we do!! Semra is truly an asset to 25 Karats , as well as all of the fortunate customers who are able to work with her!!! Additionally, we truly value the special friendship we have developed with Semra and will recommend 25Karats to everyone we know!! Thanks so much Semra and 25Karats!!!

V.S.
CA

We bought the Fine Grooved Fancy Designer Wedding Bands about 2 1/2 years ago. They were, and still are, beautiful. The quality is excellent and the customer service among the best I've ever experienced. 25 Karats was super easy to contact and work with. Having said that, I need to say that as beautiful as our bands are, we probably chose the wrong ones for us, as the cross satin finish wore off pretty quickly. In no way do I blame 25 Karats for that, it happened to my husband's first wedding band that came from Zales too. So if you use your hands a lot, you might be happier choosing a more durable finish. Also, when the rings were brand new, the grooves were quite sharp and snagged on our clothes for awhile. Still, we love our rings and loved doing business with 25 Karats. I was afraid of buying wedding bands via mail order, but took a chance and am so pleased I did. This company has the absolute best selection of wedding bands, it took us days to finally decide which ones to buy. If you are looking for the perfect rings, I believe you'll find them here and the quality and customer service will be unsurpassed.

Deb
California

What can I say about 25karats? The entire process has been an absolute joy. Semra was nothing but helpful and so fast with response time. The ring came in the mail and was more beautiful than I could imagine.

my wife-to-be bought me a palladium Item: BA101211 Exquisite Religious Wedding Ring in September of 2010 . been great and have loved it every minute for the past 9 years. recently sent it back for a resizing to increase a 1/2 size. item was turned around completely in about 2 weeks. came back completely refinished, repolished, resized, and looking like BRAND NEW! shipping charges were high (not 25karats fault) - but well worth the expense to have a great fitting and great looking ring! customer service is TOP NOTCH! THANK YOU!!!

R.H.
OH

We shopped extensively for my wedding band, wanting a novel Celtic design. We found more options a best value with 25Karats. Though apprehensive about ordering precious jewelry online, we have it a try. We were rewarded, when a problem arouse, though it was 25Karats that notified us of a problem. They called me and told me that the ring manufactured was being rejected, and a new ring was to be made. This resulted in a slight 4 day delay. During this period they kept me informed via email. When curiosity ame on the 4th day, I called, and they said that they we just shipping the ring. They told me how to receive it and also followed up with an email and tracking. When it aririved, we signed for it and was impressed it was boxed, sealed with tape, with an inner box with the ring in another box, glued to the outer box, and the ring in a crush proof box, with the ring paper rapped and tagged with a seal for acceptance by us, or set for return. We were so pleased with the ring, the service and 25 Karats in general. We WILL use them again, and recommend them whenever able.

M.Z.
IA

My husband and I have been married 45 years and my original wedding band just broke. We decided to get new matching wedding bands and went to some jewelry stores but there wasn't much selection. So, we searched online at several sites and found 25karats site which had so many pages of beautiful etched bands. It was difficult to decide on one choice, but we ordered a beautiful etched matching band set. Then, A representative from 25karats called me to verify my order and she was very nice and informative about the order. The rings arrived in a timely manner and they fit perfectly and are gorgeous! They are etched with a beautiful intricate design, and the etching seems to sparkle in the light. We love the rings, and are excited to show them off, and we highly recommend 25karats for the excellent ring quality and professional staff who were so helpful.

P.B.
MI

For our 10 year wedding anniversary, my wife asked for matching wedding bands. I spent a few hours wading through various sites and rings but I got excited when I saw the carved golden rings on 25K. I called my wife immediately and we quickly picked out the Floral Carved Antique Wedding Band Set. We asked a few questions in chat and emailed a couple of more later. The staff were friendly and responsive. They called me to verify the online order info before they would begin the work (smart). Our rings arrived at the expected time and they were exactly like the pictures. The sizes and engravings were perfect and we are thrilled with the order. The only minor hiccup - the shopping cart did not retain the order info the first time because I did not pay immediately. I recommend that you record all of the parameters as you decide then place the order and pay when you are ready. I also recommend a set of ring gauges. They are inexpensive and help get the sizes correct the first time to avoid resizing. Much love to the folks of 25k, a happy wife = happy life.

K.D.
CA

Thought the reviews were too good to be true, however, what a pleasant and seamless transaction especially online. Customer service was immediate by phone to confirm style ordered, ring size and best shipping arrangement. Quality was top notch and gold weight excellent. I am so happy with my beautiful new wedding band. I just can't say enough except that I will be returning in the future for another purchase.

E.T.
FL

Best bang for your buck if you are looking for an engagement ring! We compared prices everywhere and this is the best deal online or offline if you want a great diamond without breaking the bank or splurging on brand names. The education page is very helpful, but you can always ask the friendly people there any questions too; they answered all of our questions promptly.

D.R.
WY

I purchased a new setting for my diamond solitaire. The next day, I received a call to confirm my order. The man was very nice, and made me feel confident in my order. The ring came on the day that was promised, fit perfectly, and was beautiful! I took it to a local jeweler to have the stone mounted, and also had some smaller diamonds that I had, mounted on each side of the center stone. It turned out perfect!
I did not know what to expect when ordering a ring online, especially when their prices were so low compared to other jewelers. I checked the reviews, and decided to buy from 25karats. I'm very glad I did. Their quality and workmanship are superb.

R.D.
AZ

What can I say, these are some fine folks! We had a most pleasing customer service experience. We screwed up with the sizes when we first entered the order. With the help of a very polite and knowledgable gentleman we could fix the error before production started and got our sizes properly measured with a free sizing set. He also applied a discount to our order that we overlooked when placing it! On top of that, the lovely rings we ordered came in beautiful ring boxes that screams quality. My wife is so pleased with her ring she never wants to take it off of her finger. We just want to say thank you!

We were looking for affordable but high quality rings for our wedding, and after weeks of search we found our dream set! 25karats was courteous and professional from ordering to delivery. We were notified with a tracking number and package was delivered on time. They asked for signature upon delivery so we didn't have to worry about our rings lying on the front porch. We are really really happy with our rings and will definitely recommend 25karats to all our friends!

Jenny
TX

My husband and I were looking for new wedding bands because my old one no longer fit. I was very skeptical about ordering the rings online. However, I was not able to find any rings I liked in any of our local jewelry stores. So, I started searching online. I accidentally stumbled upon the 25karats.com website. They had the best variety of any of the other sites I had found and the reviews were good. So, I took a chance and ordered our rings. They arrived yesterday. They are positively gorgeous! The quality, design, and craftsmanship are superb! I am extremely pleased with my purchase and would not hesitate to order from them again!

M.D.
NJ

25karats were very kind and very helpful. I love them and my diamond ring, which is not only beautiful, but also sparkly. I’m very happy with my purchase.

R.M.
CA

My gorgeous wedding band arrived today. Very happy with quality and the great customer service.
Linda from Indiana.

Ordered my wedding bands in 2016 through 25Karats and was Extremely pleased with the quality and price. Recently I had an accident that changed my ring size from a 9 to a 10 3/4. I explained my situation to 25Karats, and in a matter of days they resized my ring for me only charging a small fee for the service. I will be using this company again! Great customer service..>Thank you!

D.M.
MD